Return & Refund Policy

At Babiva, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

14-Day Return Policy

We offer a 14-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as received

  • Unworn, unused, and with original tags attached

  • In its original packaging

  • Proof of purchase (receipt or order confirmation) is required

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at:

Email: info@babiva.shop

Once your return request is approved, we will provide:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your item

Return Address: 1600 Pacific Ave, Dallas, Texas 75201, United States

⚠️ Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, feel free to contact us anytime at info@babiva.shop

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care or hygiene items

  • Hazardous materials, flammable liquids, or gases

Please contact us if you are unsure whether your item is eligible for return.

Sale Items & Gift Cards

Unfortunately, sale items and gift cards are non-returnable and non-refundable.

Exchanges

The fastest way to get a different item is to:

  1. Return the original item

  2. Once the return is approved, place a new order separately

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification.

Returned items must be:

  • Unused and unworn

  • With tags attached

  • In original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • Approved refunds are processed to your original payment method

  • Refunds are issued within 14 business days

  • Bank or card processing times may vary

If more than 14 business days have passed since your refund was approved, please contact us at info@babiva.shop.